WHY DO WE ASK FOR ZIP CODE AND RACE/ETHNICITY?
At the end of surveys, we routinely ask for demographic information such as zip code and race/ethnicity. Typically, about 80% of survey respondents answer the demographic questions. After a few days, we analyze this information, compare it to the regional population, and target demographic categories for additional outreach, such as paid ads or in person pop-up booths. We are always experimenting with different ways to let people know about our surveys, keeping the successful strategies and dropping the others. For example, Facebook Ads to individual zip codes led to many responses from those zip codes but Google Ads did not. Our efforts are paying off as we see increases in overall numbers of responses as well as increases in the percentage from traditionally hard-to-reach demographics.
NON DISCRIMINATION STATEMENT
The Roanoke Valley-Alleghany Regional Commission (RVARC) gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 (PL 100.259), and all related statutes. RVARC is committed to ensuring that no person in the United States of America shall, on the grounds of race, color, national origin, disability, sex, or age be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which RVARC receives Federal financial assistance as required by Title VI.
Any person who believes that he or she has, individually, or as a member of any specific class of persons, been excluded from the participation in, been denied the benefits of, or been otherwise subjected to discrimination under any program or activity for which RVARC provides assistance, and believes the discrimination is based upon race, color, national origin, disability, sex, or age has the right to file a formal complaint.
The RVARC Title VI Manager is responsible for initiating and monitoring Title VI activities, preparing required reports, and other responsibilities as required by Title 23 Code of Federal Regulations (CFR) Part 200, and Title 49 CFR Part 21.
If a complaint addresses a particular service provider, the complaint should be lodged with that provider.
For complainants who may be unable to file a written complaint, verbal information will be accepted by RVARC at 540-343-4417 or in person.
To submit a formal complaint or to request additional information on Title VI obligations, contact Rachel Ruhlen, RVARC Title VI Manager, 313 Luck Avenue, SW, Roanoke, Virginia, 24016; phone 540-343-4417; email firstname.lastname@example.org.
NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the Roanoke Valley-Alleghany-Regional Commission (RVARC) and the Roanoke Valley Transportation Planning Organization (RVTPO) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.
Employment: The RVARC and the RVTPO does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: The RVARC and the RVTPO will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Virginia Department of Rail and Public Transportation (DRPT) programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.
Modifications to Policies and Procedures: The RVARC and the RVTPO will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a RVARC and/or RVTPO program, service or activity, should submit a Request for Accommodations form to the Roanoke Valley-Alleghany Regional Commission ADA Coordinator Bryan Hill, as soon as possible but no later than 48 hours before the scheduled event. To submit the form, or for more information and/or assistance in completing the form, please contact the ADA Coordinator, Bryan Hill, P.O. Box 2569, Roanoke, VA 24010, (540) 343-4417 voice, 711 (Telecommunications Relay Service), (540) 343-4416 fax, email@example.com. Please keep a copy of the completed form for your records and future reference.
The ADA does not require the RVARC or the RVTPO to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.
Complaints that a RVARC and RVTPO program, service or activity is not accessible to persons with disabilities should be directed to Roanoke Valley-Alleghany Regional Commission ADA Coordinator Bryan Hill, 540-343-4417, 711, firstname.lastname@example.org.
The RVARC and the RVTPO will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.
ROANOKE VALLEY-ALLEGHANY REGIONAL COMMISSION/
ROANOKE VALLEY TRANSPORTATION PLANNING ORGANIZATION
GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT
In addition to the above Notice, the Roanoke Valley-Alleghany Regional Commission and the Roanoke Valley Transportation Planning Organization have established a Grievance Procedure to meet the requirements of the Americans with Disabilities Act of 1990 (ADA).
For more information, refer to the Grievance Procedure or contact ADA Coordinator Bryan Hill, 540-343-4417, email@example.com.